Technical support

iCONECT is here to provide world-class support 24/7/365. Whether you have questions about our data intelligence AI platform or other concerns, count on us to answer the call every time.

Resolve issues fast with live support

Real People

When you contact iCONECT, you talk to real people every single time. We will establish a relationship with you and creatively solve your problems.

#1 support

iCONECT is well-known for offering best-in-class support. Our team is always ready and willing to help solve your issues, no matter how simple or complex.

Fast Time to Resolution

At iCONECT, we understand your problems can’t wait. Our experts respond to your inquiries and provide answers swiftly to keep your project running on time.

Contact one of our customer support specialists via phone or email below to initiate live support assistance. One of our reps will connect with you shortly thereafter. The Live Support tool enables a member of our support team to view your desktop and share control of your mouse and keyboard to resolve your support issue efficiently.

US Phone: 855-915-8888
Non-US Phone: +1 519-645-6190
Email: support@iconect.com

Our support team is always ready

"iCONECT has a lot of hands on training and also test and training environments that we can practice in."

Canadian Law Firm
Training
"Their training team is very good at responding quickly and any issues or any queries regarding exams."

Legal Service Provider
Training
"With iCONECT it has been a very successful partnershp over the last 4+ years…there is very little conflict, issue or problems."

Legal Service Provider
Support
"iCONECT takes client suggestions to heart. They are good at developing new capabilities."

Amlaw 500 Law firm
Support
"They are fantastic. Their responsiveness, their ability to handle problems and find solutions"

Amlaw 500 Law firm
Support
"The support department is phenomenal, they are awesome to deal with."

Amlaw 500 Law firm
Support
"24/7 [availability] and they know their products exactly. They know exactly my environment."

Legal Service Provider
Support
"It has been a really satisfying thing to have a vendor where I can count on the tech support."

Amlaw 500 Law Firm
Support
"Never had a complaint on response times at all."

Amlaw 500 Law Firm
Support
"I will probably get the answer within an hour or less."

Government Vendor
Support
"The support department is also phenomenal, they are awesome to deal with."

Amlaw 500 Law firm
Support
"The support department is also phenomenal, they are awesome to deal with."

Amlaw 500 Law firm
Support
"Their willingness to really work to find a solution."

Amlaw 500 Law firm
Support
"They are always there, very knowledgeable."

Amlaw 500 Law firm
Support
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How live support works in 4 easy steps

Step 1

Contact iCONECT Technical Support to arrange a support session.

Step 2

Click on this link to be redirected to a Join Remote Support Session page: https://join.zoho.com. Enter the session ID provided by your iCONECT representative.

Step 3

You will be prompted to download a small virus-free plug-in.

Step 4

With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Note: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session anytime.

Need after-hours emergency support?

When you require assistance after normal business hours, know that iCONECT is here for you.
Call us anytime to speak with one of our representatives.
After-Hours Emergency support: 310-947-7013