The Essential Need for Purpose-Built Software in Incident Response Review

The Essential Need for Purpose-Built Software in Incident Response Review

In the evolving landscape of cybersecurity, the need for specialized tools tailored to the unique challenges of incident response has never been greater. As a company deeply embedded both the data mining and e-discovery realms, we at iCONECT understand the distinct requirements and complexities that professionals face in both circumstances. In this post, I aim to delve into why purpose-built software is critical for efficiently conducting incident response reviews and how our expertise uniquely positions us to meet these demands.

Bridging the Gap Between E-Discovery and Cybersecurity

While e-discovery and cybersecurity incident response both deal with vast amounts of data, their goals and methodologies differ significantly. E-discovery focuses primarily on data categorization – organizing documents into predefined categories for legal processes. This involves sorting, tagging, and categorizing data to facilitate legal review and ensure compliance. However, when it comes to incident response, the focus shifts towards cyber data mining – extracting sensitive information quickly and accurately to respond to data breaches and cyber threats.

E-discovery tools, while robust in their domain, often fall short when applied to cyber data mining review, causing increases in costs, stresses, and timelines. These tools are designed to manage and categorize information, not to mine and analyze it under the pressure of a security incident. The manual processes involved in traditional e-discovery platforms often lead to inefficiencies and errors, which are unacceptable in the fast-paced world of cyber data mining.

The Imperative of Purpose-Built Solutions

A purpose-built platform, designed with the specific needs of incident response in mind, brings unparalleled advantages. Here’s why:

  1. Specialized Data Mining Capabilities: Unlike e-discovery tools, our platform is engineered to handle the intricacies of cyber data mining in cybersecurity incidents. It streamlines the process of identifying and extracting personally identifiable information (PII) from unstructured data sources, ensuring accuracy and efficiency. This capability is crucial for timely and effective incident response.
  2. Efficiency and Accuracy Under Pressure: Incident response demands speed and precision. Our platform minimizes manual intervention, reducing the risk of human error and expediting the review process. This allows organizations to meet stringent regulatory requirements and avoid hefty fines associated with delayed or inaccurate notifications.
  3. Expertise-Driven Development: Our platform is not just another software solution; it is the result of hands-on experience in managing hundreds of cyber review matters. This practitioner’s perspective has been integral in designing a tool that addresses real-world challenges, making it uniquely effective in its purpose.
  4. Advanced Normalization and Deduplication: One of the most challenging aspects of incident response is normalizing and deduplicating fragmented data from multiple sources. Our platform excels in this area, utilizing sophisticated algorithms that assemble usable notification profiles from disparate data points, ensuring a comprehensive and accurate notification. E-discovery software does not have this functionality since it is built to enable productions rather than normalization.
  5. Time-Saving Automation: Time is of the essence in incident response. Purpose-built software automates many of the labor-intensive tasks associated with cyber data mining, allowing teams to focus on more strategic aspects of the response. This not only accelerates the overall process but also significantly reduces the potential for errors, ultimately leading to a more efficient and effective incident management.

Our Unique Proposition

At iCONECT, we pride ourselves on our deep understanding of data management in both cybersecurity and e-discovery. The development of this product is based on extensive experience in driving hundreds cyber review matters from a review provider standpoint.  This has informed every aspect of our platform’s development and has enabled us to create a solution that not only meets but exceeds the demands of incident response.

Our purpose-built platform is the only one in the market developed by professionals who have faced the challenges of cyber data mining firsthand. This gives us a unique edge in providing a tool that truly understands and addresses the needs of cybersecurity professionals.


As we continue to innovate and refine our solutions, we remain committed to supporting the cybersecurity community with tools that make incident response more efficient, accurate, and manageable. The development of purpose-built software is not just a technical advancement; it is a critical step towards a more secure digital environment.

By focusing on the unique needs of incident response and leveraging our expertise, we at iCONECT are setting new standards in cybersecurity response. Our platform is more than a tool; it is a testament to the power of purpose-built solutions in tackling the challenges of today’s digital world.

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Emily Johnston

Emily Johnston oversees the iCONECT Incident Response Data Mining program and has an extensive array of professional experience in all aspects of litigation, privacy, and discovery. She has more than 18 years’ experience as an attorney, including as a litigator specializing in eDiscovery, global privacy issues, and the oversight of document review. Most recently, Emily served as the head of the Global Cyber and Incident Response review and notification offering at Epiq Global. There, she worked to develop an end-to-end cyber review process from the ground up and personally oversaw management of hundreds of incident response cyber reviews. She was instrumental in developing the cyber offering for Epiq, leading both the review and notification processes in the US, India, EMEA, and Australia.

Emily has also served as in-house eDiscovery counsel at two Fortune 500 companies, including as Assistant General Counsel and Vice President at Bank of America, where she oversaw all phases of the discovery process. Before that, she was Counsel in the eDiscovery and Information Governance group at Fulbright & Jaworski LLP.