instructors and instructions to help you get projects done
wisdumb – it’s smarter than it sounds
Some words just sound the opposite of what they were meant to imply. At iCONECT, we believe attaining ongoing wisdom is critical to ensure project success. That’s why we offer ongoing education and exemplary customer support throughout all stages of our partnerships. We provide instructors and instructions onsite, online and via phone to help you master the skills and information you need with genuine people who truly care about your needs.
End-user and administrator training classes provided online, onsite or in-person via live or recorded formats.
End-User Training Classes
Recorded webinar training classes for reviewers, paralegals, attorneys, researchers and administrators looking to improve their end-user skills.
Administrator Training Classes
Live training classes onsite in Reston, VA and online via webinar or recorded formats for litigation support analysts, database and project managers seeking to improve administrator skills. Discover More
- Certification Classes – geared toward litigation support analysts, database and project managers and anyone else who wants to learn how to create databases, load data and manage their iCONECT servers.
- Annual Recertification Classes - offered monthly via webinar to participants who are approaching the anniversary of their last certification.
- Update Classes - offered monthly to participants who were certified more than 13 months ago.
- Masters Classes - 1-hour webinars offered monthly on a variety of topics enabling administrators to investigate topics in more depth.
Customer support, contact information and interactive tools for clients and partners via phone, email and online to assist with needs day or night.
Customer Support & Contacts
Product / technical, after hours, licensing and sales / marketing support and contact information for end-user customers, hosting, integration and consulting partners.
- Product / Technical Support: (519) 645-6190 | send e-mail
- Licensing Support: (519) 645-6190 | send e-mail
- After Hours Support: (519) 636-5783
- Sales Support: (855) 915-8888 | send e-mail
- Marketing Support: (310) 536-8400 | send e-mail
- Human Resources Support: (519) 645-1663 | send e-mail
- Training Support: (703) 860-1110 | send e-mail